Electronic Etiquette – What to do and NOT do with texts/email/social media

Electronic EtiquetteClick on the image above to be directed to Fox News segment with Aimee Symington on electronic etiquette tips.


Most Americans receive and send about 100 text messages a day, receive an average of 120 emails, and post several things on social media each day. Kids and adults seem to be communicating more through text, email, and social media sites than they do in person so it’s important to make sure that we are communicating effectively and… politely.



Q – People communicate through text quite a lot. What problems can arise with texting?

  • The auto correct feature on texts can completely change what we are wanting to say. Sometimes it’s funny, but other times it can get us into trouble!
  • We can tend to use so many abbreviations that others cannot even understand what we are saying.
  • People use text too much to communicate when it would be better to simply call the person instead!
  • Never send a picture or write anything in a text that you wouldn’t want others to see! Kids getting into trouble this way far too often.


Q – Email communication is essential for business, but many times emails can be misinterpreted. What tips do you have for us for email etiquette?

  • People can misinterpret what you write in an email especially if it is short or when you write in all caps people think you are screaming. Be careful about the tone of your email and think about how others might read it.
  • Make sure you have good grammar, that the emails are not too long, and that you are very clear in your message.
  • Do not copy people who don’t need the information and remember to change the subject line as needed.


Q – There are so many social media sites and people post pictures and make comments all the time. What should we know about social media etiquette?

  • There are consequences for posting something. Make sure you will not hurt anyone or yourself by posting something – a picture, video, comment – for the whole world to see!
  • People tend to write mean things because they feel safe hiding behind their computer. Think about what you write and how it will affect others.
  • Know that whatever you post will stay out there forever and can be shared with anyone at any time. Employers do google your name before an interview and many times will not hire you based on your electronic footprint.

TIPS… Try to live in the moment and put your cell phone away. Call people, or better yet, talk to people in person and really form a relationship! We are role models for our children so remember that the next time you bring out your cell phone during dinner! 🙂

If you have any etiquette question or are interested in an etiquette class for you, your company, or for your children, contact me today at aimee@finesseworldwide.com or 704.564.6502. 

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