Whether you’re complaining about something in person, over the phone, in writing, or through social media like Facebook or Twitter, if you have nice manners you will have more effective communication, which will give you better and quicker results.
- Consider Your Complaint Is your complaint valid or trivial? Think about what can be accomplished by complaining. Will you be able to change the situation for a positive or different outcome? Will you be helping someone if they learn about the problem or mistake? Some people complain in inappropriate ways, but some people also complain for inappropriate reasons. If you have a valid complaint you should not feel badly or think you are being rude if you politely make a complaint about a product or service.
- Remember People, Not Companies, Handle Complaints Whether you are talking to the service person that comes to your house, a telephone customer service representative, or the president of a company, try not to make the complaint personal. Remember the person you are talking to has feelings and will, in most cases, want to help you if you treat them with respect and kindness. Stick to the issues, politely state your case, and make the person you are speaking to feel like they are part of the solution and not the problem. Statements like “Are you stupid?” for example will not help you get what you want.
- Use Your Words Most adults try to teach their children that when they have a problem they should use their words and explain what the problem is instead of pitching a fit, yelling, fighting, and being mean to the other person.
We as adults need to role model this behavior for our children which means that when they are with us and we have a need to complain about something that we remember to stay clam and in control, continue to use polite language and say “please” and “thank you”, do not swear or get aggressive, and continue to show respect for the other person. If we can show our children that we can handle ourselves when there is a problem, there is hope that they will demonstrate that same behavior.